BIOTAIN CRYSTAL

 

Contact Us

  • BIOTAIN CRYSTAL CO., LIMITED
  • Tel: (+86) 1506 0796 451
  • Fax: (+86) 0597 2212602
  • Email:
  • Work Time ( GMT +8 ):
  •    9 AM ~ 6 PM, Monday to Friday
  • Main office: A7, No. 501, Denggaoxi Road, Xipi street, Xinluo District, Longyan, Fujian, China
FAQ

Frequently Asked Questions

  •  What is the minimum order quantity of your products?
  •  MOQ of each product are different, especially for the customized products,
     
  •  What is your payment terms?
  •  Usually, our payment terms is payment before shpment by T/T (wire transfer),  also the Western Union, MoneyGram and PayPal are supported.
     
  •  What is the lead time, production time 
  •  We can ship products out in 3~5 working days if we have it in-stock. If it need to be customized, sometimes the lead time will take 2~4 weeks or more.
     
  •  What is the shipping methods? And the delivery time?
  •  We usually ship products by door to door courier (FedEx/DHL/UPS/Aramex/EMS), the courier company will take about 1~2 weeks to deliver cargos.
     
  •  What is your product service?
  •  If the products does not meet the required specifications as you ordered. Please send us an inspection report, then we will send you a new batch to replace it or refund the payment back.
     
  •  Any discount if for long term cooperation?
  •  We will offer some discount to our distributors or dealers, and also try to give more support for dealing orders and solve questions about products,
     


 

If you have more questions , please feel free to contact us.