Contact Us

  • Biotain Crystal Co., Ltd.
  • Tel: (+86) 1506 0796 451
  • Fax: +86 592 523 6275
  • Email:
  • Work Time ( GMT+8 ):
  •    9 AM - 6 PM, From Monday - Friday
  • Website:

Frequently Asked Questions

  •  What is the minimum order quantity of your products?
  •  MOQ of each products are different. Especially customized products
  •  What is your payment terms?
  •  In general, our payment terms is payment before shpment by T/T,  also the Western Union, MoneyGram and PayPal are supported.
  •  What is the lead time, production time and delivery time?
  •  We would ship products out in 3~5 working days if we have it in stock. It it need to be customized, the lead time usually take 2~3 weeks.
  •  What is the of shipping methods?
  •  We would ship products to you by door to door courier(Fedex/DHL/UPS/ARAMEX/EMS).
  •  What is your product service?
  •  If you found that the product does not meet your requirements after receive. Please send us your inspection report, we will send you a new one or refund you the payment.


If you have more questions , please feel free to contact us.